Frequently Asked Questions | New Employee
Below are some answers to questions that you may be asking yourself. If you cannot find an answer to your specific question, please reach out to your manager to get more information!
What's with this Scribbles/AIS/Permitium thing?
What's the deal with our partners?
Can I get a run-down of our software products?
What are the different Scribbles teams and what role do they play?
Do we have any company-wide meetings?
You can think of AIS/Permitium/Scribbles as a Venn Diagram. They are unique on their own, but share common qualities and resources. AIS focuses predominately in scanning, conversion services, and document management. Scribbles seeks to support school districts engage with their families by offering secure application software for enrollment, choice, and student records. Permitium works with government agencies to help their citizens have better access to resources such as permits and records. The 3 companies overlap in multiple ways. First, many of the documents and records received from Scribbles and Permitium need to be digitized; AIS to the rescue. Second, the applications used for Permitium and Scribbles are similar, so this helps the teams utilize similar resources and tools across both companies. Overall, the companies work in together and support each other when needed. This is best summed up by Helen Keller “Alone we can do so little; together we can do so much.”
Scribbles Organization Chart
COMING SOON!!
'Partnering' in the education realm can look very different across the board. Some partners accelerate our software, some partners support our software users, and some just really want to be friends with us; who can blame them?! Dive into our current partnerships and learn about our joint goals and how we are working to achieve them together.
AACRAO
AACRAO is the American Association of Collegiate Registrars and Admissions Officers. They are a platform for registrars and admissions officers to communicate with one another and learn about best practices for their job responsibilities. We partner with AACRAO because they provide us with contacts for different higher education institutions around the country and we provide them with the software solutions to make their jobs more efficient and streamlined. AACRAO also sets the guidelines for their streamlined content, so we follow their guidelines when we create student records.
AWS
AWS provides Scribbles Software with valuable business, technical, and marketing support. AWS also supports Scribbles Software with sales opportunities by sharing their connections with school districts. AWS gets the awareness of our customers that use their platform through our solutions.
Clever
Districts that have Clever can provide their students, faculty, and parents/guardians with technology that allows them to access information and communicate with one another. Like Clever, we believe that equitable access to digital resources should be the status quo in K-12 education. This commonality is the reason that we have partnered up. Our partnership allows students to have all of their information seamlessly integrated into secure processes that support them all the way from enrollment to post-graduation.
One Roster
More information coming soon!!
PowerSchool
PowerSchool provides a comprehensive suite of technology to give support and solutions for all issues and processes that take place in administration offices, classrooms, and at home. Our technology supports PowerSchool in its mission to streamline data management and data
transfer, maximize user efficiency, and secure student information.
ScribOrder
The online solution for managing the processing and payment of current and former student record requests.
ScribOnline
Online document management solutions to manage electronic and digitized records securely for the entire district.
ScribChoice
Software for managing applications for students that desire to attend a school other than their zoned schools (magnet, charter, transferring within the district, withdrawals) with advanced lottery management.
ScribEnroll
Removes the hassle of paperwork from the enrollment process. Our secure platform manages the student application and enrollment process online, and is available to families anytime, anywhere.
ScribPre-K
Online enrollment for Pre K-12 that manages the student application and enrollment process anytime anywhere.
ScribForms
Online electronic forms that support digital signatures and can be tracked and managed as well as viewable by families in their preferred home language.
ScribTransfer
School to School transfer of records for students that have moved from one district to another (or within a district) which allows districts to manage the whereabouts of students and track this data in real time.
ScribChain
Blockchain is a system of recording information in a way that makes it difficult or impossible to change, hack, or cheat the system. Scribbles uses Blockchain technology in a way that allows for super secure and accurate student information to be verified and transferred from one computer to another. For example, through ScribChain, a student can send their student transcripts to a school from their phone and the school can verify that the transcripts are authentic and have not been tampered with.
ScribFolders
Virtual cumulative folder for managing current student records electronically.
Sales Team
Sales employees are responsible for adding new clients to our company. They do this through sales calls, zoom demonstrations and on-site meetings with decision-makers (Pre-COVID). Sales members carefully nurture each sales process for a long period of time while the clients deliberate and make decisions about our solutions. Once the Sales Team has received a signed contract from the client, they are handed off to Client Success and Client Services to curate a solution that best fits the needs of that specific client.
Development Team
The Development team members are the engineers of our software. Developers are responsible for adding new features to our software, making updates to ensure our solutions run smoothly, designing our sites, etc. Basically, they solve any issues where the answer takes the form of our websites.
Client Services Team
Client Services is comprised of both Project Managers and Support. The two positions work closely to ensure that all issues are resolved and all (as many as possible) specifications are fulfilled for each individual client.
Client Success Team
Client Success works with Sales, Marketing, Client Services and Support to ensure that they are educating clients and ScribCoaches in the most effective way. Think of Client Success as teaching the district to swim instead of throwing them a life raft. The idea of Client Success is that we are being proactive in our education before support needs to fix any issues or clear up any misunderstandings.
Support Team
Support works closely with our clients to make sure that any issues are resolved. Almost always do clients have questions after their software goes "live", so support is responsible for answering those questions. They also are responsible for relaying any aspects of our software that need to be updated or configured differently.
Marketing Team
The marketing department is responsible for finding new and creative ways to market our solutions to existing and prospective clients. Marketing mainly uses social media, email and Intercom to advertise events and software solutions to our various personas. Marketing works closely with Sales to ensure that we are capitalizing on the wants and needs of our current and prospective clients.
Yes, we do! Not only do Scribbles employees join, but AIS and Pertmitium employees are present, as well. On the last Friday of every month, employees of ScribSoft Holdings gather on Zoom to go over company and department updates. Usually, each department shares the progress on their OKRs and company owners share the current state of each company. Updates and reminders are also given at this time. The meetings usually end with a fun game provided by the (self-proclaimed) Party Planning Committee (the Scribbles Marketing Team)!
We also have an End-of-Quarter Company Meeting that takes place on the last Friday of the last month of the quarter. It is similar to regular End-of-Month meetings, but more is discussed and MVPs are chosen for each department (yes, there are prizes!!).
Yes, you do!! It does not necessarily have to be a picture of yourself. Most of our employees have their profiles set as a character that represents them, and others use pictures of their pets or their kids. Whatever you choose, add the picture before Dax calls you out on the #general channel! 😜
Intercom is a messaging platform that Scribbles uses to communicate with existing clients and prospective clients (and sometimes third party companies that are receiving student information) on the Scribbles Software website. We use Intercom to...
1. Troubleshoot issues and answer questions for existing clients
2. Answer questions and schedule sales meetings for prospective clients
3. Advertise event information and articles that have been posted by Scribbles
If you have already checked in with your manager and completed their tasks along with all other onboarding tasks, you can...
1. Get on Udemy and browse courses that would be helpful for you and Scribbles Software
2. Watch a webinar video on Youtube
3. Watch Hubspot videos (on Hubspot) to learn more about their different features